All of your packages processed by parcelmate can be found in your account. Order number indicates your tracking number.

Please allow 2-3 working days for warehouse to handle the parcels. Your parcel should be notified by email. Or Please contact our customer service team via Email. support@parcelmate.co.nz for additional questions.

The shipping rate for each parcel is calculated at mail out and is dependent on the destination, carrier selected, weight of the package, dimensions of the box and declared value. You can use our Shipping Calculator to estimate shipping rates based on these criteria. 

Unfortunately, no. 

Yes, Please make sure the ticket is prepaid. Go to Expected package in your account, enter your own shipping label text under "Tracking No." text box. We will match the number automatically when warehouse received.

No, unfortunately Parcelmate does not allowed to ship to another forwarder because it seems like fraudulent activity. In order to protect against fraud and illegal activity, Parcelmate strictly prohibits the shipment of packages to other forwarders.

Make sure you know the store’s return policy. This is addtional services you may contact our customer support to doing this support@parcelmate.co.nz. There will be an extra handling fees $5 Plus you may responsible for the return postage. 

You will need to provide information before ship to our warehosue: the product photos, quantity, name more details to our customer team to make sure they meet Criteria to ship and they may under different quotations. Contact email: support@parcelmate.co.nz

For standard electronics products there will be extra handling fees charged $10 or $40 (>20pcs) per shipment