The DIM weight refers to the dimensions of the package and how they are used in the calculation of the weight of a package based on size rather than the measured "gross weight".
To price international shipping, carriers charge the greater of either the actual weight or DIM weight based on the size of the box.
This means as an example that a 3KG package that has large dimensions like 50cmx30cmx30cm like a pillow for instance may actually be charged at a weight 9KG .
Parcelmate express Air
No weight limit
length of any side no longer than 3 meters
Parcelmate Economy Sea
No weight limit
Length of any side no longer than 6 meters
Yes, there is a heavy package surcharge applied. Special item over weight or oversize please check this link
CHINA WAREHOUSE
For small parcel service
30 days free storage
$0.2 NZD storage cost per parcel per day for over 30 days
over 90 days will abandend if no claim on this parcel
For LCL shipment
30 days free storage
$6 NZD storage cost per CBM per day if over 30 days
over 90 days will abandend if no claim on this parcel
New Zealand
Auckland Warehosue
For small parcel service
7 days free storage
$1 NZD storage cost per parcel per day for over 7 days
same charge If under 1 CBM
over 90 days will abandend if no claim on this parcel
For LCL shipment
7 days free storage
$10 NZD storage cost per CBM per day IF over 7 days
same charge If under 1 CBM
over 90 days will abandend if no claim on this parcel
Christchurch Warehosue
For small parcel service
3 days free storage
$10 NZD storage cost per parcel per day for over 3 days
same charge If under 1 CBM
over 90 days will abandend if no claim on this parcel
For LCL shipment
3 days free storage
$15 NZD storage cost per CBM per day IF over 3 days
same charge If under 1 CBM
over 90 days will abandend if no claim on this parcel
Yes, you or a designated person (friend/family member) can pick up locally at all our warehouses for free charge service.
Please set the shipping method for your package as "Local Pickup."
You must bring a valid photo ID to pick up your package.
You also can select our pick up point at your near area for your pickup
Many thousands of packages are delivered to our warehouse each day. Depending on the time of year, after a package arrives at the warehouse it can take up to 2 business days to appear in your account . If your package does not appear in your account after 2 business days, then there is a possibility we were not able to process your package.
If you believe this is the case, please submit a support ticket providing the tracking number and any other additional information about your package to assist our investigation.
Please immediately enter your package and tracking number in the Expected Package section of your account to help with locating. When there is no suite number on a package or if the name on the package does not match the suite, the package will be placed the unclaimed packages account. If your package was delivered and has not been entered into your account within 2 business days, please submit a support ticket, providing the tracking number and any other additional information about your package to assist our investigation.
We will email you once your package is checked in and entered into your account. Make sure to check your spam box if you don't receive an email.
There will also be a notification within your account even if you are not getting our emails.
After your package has been processed into our warehouse you need to click action required, select your package, and complete the item detail. At this time, you may also make any special requests. Once the customs declaration is done and all requests have been completed, the package can then be scheduled for mail out by choosing ready to ship. From this point you select the carrier, insurance, and pay for your package to be shipped.
Yes, please refer to our Prohibited and Limited Items list.
https://www.customs.govt.nz/business/import/import-prohibited-and-restricted-imports/prohibitions-and-restrictions/
Important Note: This list is not comprehensive and that restrictions are constantly changing. We'll do our best to update this page as we receive notices from our carriers but ultimately you are responsible for ensuring that the items you purchase comply with all government and carrier restrictions.
Repack and consolidation service is based on your selection, there is $0.5 NZD per kg difference bewteen on freight cost if you choose repack service.