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FREQUENTLY ASKED QUESTIONS
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Online access and warehouse processing info.
Prohibited Item List
Important! Learn what can be shipped to your country.
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Shipping, Tracking & Returns
Find out how to get updates on package tracking and delivery
Customs, Duties, and GST
Learn more on customs requirements.
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Payments & Refunds
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Claims, Insurance & Fraud
Report a package is lost, stolen or damaged.
Affiliate FAQ
Join the Parcelmate affiliate program and learn how earn money for each new member you refer!
Parcelmate Member Rewards
Earn discounts and benefits by signing up for an Annual Membership