Small Parcels Shipping (Individual Customer - B2C)
Customer Background Lisa is an international student in New Zealand who loves shopping on Taobao, Pinduoduo, and other platforms for small items - such as phone cases, makeup organisers, kitchen gears, and stationeries. Previously, whenever she bought something on Taobao, she had to ship each order directly to New Zealand. This not only meant high shipping costs but also multiple customs clearance fees. Delivery times were inconsistent - some parcels took three weeks, while others took more than a month which made the process very inconvenient. Problems Faced 1. Each parcel shipped individually, resulting in high international shipping costs. 2. Multiple customs clearances wasted time, with some parcels delayed by inspections. 3. Inconsistent arrival times, creating a poor delivery experience. Why She Chose Parcelmate Lisa discovered that Parcelmate offers a free consolidation service at their China warehouse. All she needed to do was set the Parcelmate Foshan warehouse address as her default shipping address on Taobao. Once sellers shipped the goods, her parcels would be delivered to Parcelmate’s warehouse. Parcelmate would then store everything for free until Lisa confirmed all her items had arrived, then repack and ship them to New Zealand in one consolidated parcel. This way, she only paid shipping once, and her goods cleared customs in one go before being delivered to her doorstep. Parcelmate’s Shipping Solution ● Consolidation + Repacking: Receiving parcels from multiple platforms, combining them into one shipment to save on freight costs. ● Weekly sea freight service, with air freight as an option: Flexible solutions for different delivery times. ● Full online tracking: From entry at the China warehouse to customs clearance and delivery in New Zealand, the entire process is traceable. ● Bilingual customer service: Smooth communication in both Chinese and English - ideal for students, Chinese communities, and Kiwis. ● Transparent pricing: Charged by weight, with no hidden fees.
LCL Shipping (SME Customer - B2B)
Customer Background John runs a security equipment company in Auckland, New Zealand, mainly importing CCTV cameras, DVRs, and installation accessories from China. Since each order is not large enough for a full container, LCL sea freight is the most cost-effective option. Problems Faced 1. John doesn’t have a Chinese currency account which makes cross-border payments difficult and expensive due to high fees. 2. Suppliers require advance payment, but international bank transfers are slow, delaying shipments. 3. Export customs clearance procedures are complicated, and suppliers are unwilling to handle them, leading to shipment delays. 4. After arriving in New Zealand, LCL cargo often faces clearance delays due to incomplete documentation. Why He Chose Parcelmate Parcelmate not only helps John pay suppliers in Chinese Yuan, but also manages all export customs clearance before shipment, preventing suppliers from shirking responsibility. Once the goods arrive in New Zealand, Parcelmate’s in-house customs team ensures fast clearance, and their own delivery fleet handles last-mile delivery - so John doesn’t have to worry about logistics at all. Parcelmate’s Shipping Solution ● Chinese Yuan (RMB) Payment Support: Pay Chinese suppliers on behalf of clients, avoiding the hassle and high fees of cross-border transfers. ● Export Customs Clearance: In-house customs team ensures documents are complete and shipments depart smoothly. ● LCL Sea Freight: Weekly fixed sailings, stable rates, ideal for small to medium shipments. ● Fast Import Clearance: In-house team familiar with NZ import processes, avoiding delays. ● Local Delivery: Own fleet for direct delivery, eliminating subcontracting.
Full Container Load (Large Commercial Customer - B2B)
Customer Background Park Hyatt is an international luxury hotel brand with several branches in New Zealand. In addition to regular small-batch purchases of food, linens, and cleaning supplies (handled via LCL), the hotel also imports full container loads of furniture, lighting, and construction materials from China for renovations or grand openings. Problems Faced 1. Tight project timelines and strict quality control - logistics delays cannot affect opening or renovation schedules. 2. Wide variety of cargo, from high-value fragile items to large heavy goods, requiring professional loading and reinforcement. 3. Sometimes shipments need to be delivered as a full container directly, other times unpacked and distributed to multiple branches. 4. Imports involve normal entry customs clearance, which is complex and can delay projects. Why They Chose Parcelmate Park Hyatt chose Parcelmate because of its fully self-operated logistics chain, which keeps every step under control. From supplier pickup in China, inspection and container loading at the Foshan warehouse, export customs clearance, to NZ import clearance and final delivery - everything is managed directly by the Parcelmate team without relying on third parties. This ensures stable transit times and secure handling of valuable goods. Parcelmate’s Shipping Solution ● Customised FCL Transport: Multiple container types (20GP, 40HQ), scheduled according to the timelines. ● Professional Loading & Reinforcement: In-house warehouse handles inspection, labeling, palletizing, and strengthening to reduce risk. ● Fast Customs Clearance: Expertise in high-value commercial imports speeds up normal entry processing. ● Flexible Delivery: Options for direct full-container delivery to site/hotel or deconsolidation for multi-branch distribution. ● End-to-End Visibility: Real-time shipment updates so project managers can monitor progress anytime.
Small Parcels (New Mothers - B2C)
Customer Background Emma is a new mom in New Zealand. She found that baby toy options in New Zealand were limited, expensive, and some products were unavailable here. A friend suggested she try Taobao, where she could find more variety at better prices. However, Emma was worried about the complexity of cross-border shopping - especially having to deal with multiple shipments, customs clearances, and shipping fees from different sellers. Problems Faced 1. Limited choices and high prices in New Zealand. 2. Buying from multiple sellers meant high shipping and customs costs. 3. Unfamiliar with the process, concerned cross-border shopping would be difficult. Why She Chose Parcelmate Emma came across Parcelmate on Facebook and acknowledged that they offer both air and sea freight parcel services. They also help customers consolidate parcels from different Taobao sellers into one shipment, delivered directly to her home. All Emma needed to do was place and pay for her orders on Taobao - Parcelmate handled the rest, including receiving, storing, consolidating, packing, and shipping. Parcelmate’s Shipping Solution ● Free consolidation & storage of Taobao parcels ● Air freight for urgent items, sea freight for bulk & cost savings ● One customs clearance, one shipping fee ● Full tracking with door-to-door delivery
About Total/True Logistics Costs
In international shipping, total logistics costs are made up of multiple components. ‘Free shipping’ promotions don’t mean these costs go away - they still exist and are paid at different stages along the way. Main Cost Components: 1. Ocean Freight The core cost of transporting goods across borders, charged by shipping lines. Rates vary depending on route, vessel space, and market pricing. 2. Origin Charges Fees at the port of departure, such as documentation, customs declaration, trucking, and port handling. These ensure goods can be properly processed and loaded for export. 3. Customs Clearance Fees Required at the destination port for goods to be legally released. Covers declaration services, duties/tax prepayments, and potential customs inspections or quarantine checks. 4. Destination Charges Often overlooked, but unavoidable. Usually include: ○ Delivery Order Fee (DO Fee) ○ Terminal Handling Charge (THC) ○ Port Service Charge (PSC) ○ Storage Fees ○ Miscellaneous port and document handling fees In many cases, “low freight quotes” shift much of the cost here, leaving customers with high bills upon collection. 5. Local Delivery Fees After clearance and cargo release, additional costs may apply if last-mile delivery is needed, such as trucking fees and fuel surcharges. Conclusion Real logistics costs cover the entire process - from origin port to destination port and final delivery. Each stage generates necessary expenses. Only a clear and transparent cost structure allows customers to accurately assess their total procurement costs and avoid unexpected charges at cargo collection.
